By completing the following form you will enable us to monitor our service and further improve - and serve you better...

Please provide the following information:

Vessel' Name
Master's Name
Port
Arrival Date -- dd/mm/yy

Departure Date

-- dd/mm/yy
Arrival Time -- hh:mm:ss

Departure Time

 -- hh:mm:ss
Were Pre-Arrival requirements arranged according to instructions? Yes No
Did the agent attend the vessel on arrival? Yes No
Did the agent attend regularly as required during the port stay? Yes No
How would you rate your opinion of the following ?
Pre-arrival information, berthing instructions etc ? bad poor adequate fair good
Preparation of documentation ? bad poor adequate fair good
Back up from agent's office ? bad poor adequate fair good
Frequency of visits ? bad poor adequate fair good
Local knowledge ? bad poor adequate fair good
Provision of information ? bad poor adequate fair good
Willingness to respond ? bad poor adequate fair good
Speed of response ? bad poor adequate fair good
Thoroughness of response ? bad poor adequate fair good
General attitude ? bad poor adequate fair good
Appearance ? bad poor adequate fair good
In what ways could the Agent's service to you have been improved?
Comments
Copyright © 2001 [Transmarine Navigation (S) Pte Ltd]. All rights reserved.
Revised: June 12, 2003